Return Policy - Off Road Unlimited
Thank you for choosing Off Road Unlimited for your off-road and automotive needs. We are dedicated to providing quality products and excellent customer service. Please take a moment to review our return policy to understand your rights and responsibilities when returning items to us.
1. Eligibility for Returns:
- You may return items purchased from Off Road Unlimited within 15 days of the delivery date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
- Please note that certain items, such as custom-built parts or items that have been specially ordered, may not be eligible for return unless they are defective or damaged upon receipt.
2. Return Process:
- To initiate a return, please contact our customer service team at [customer service email or phone number] to obtain a Return Merchandise Authorization (RMA) number.
- Clearly write the RMA number on the outside of the package you are returning.
- Return the item to the address provided with the RMA number. Ensure that the item is securely packaged to prevent damage during transit.
3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the item is defective, damaged, or if Off Road Unlimited made an error in your order.
- We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.
4. Inspection and Refund:
- Upon receiving your returned item, our team will inspect it to ensure it meets the eligibility criteria.
- If the return is approved, we will process a refund to the original payment method within 5-6 business days.
- Shipping and handling charges are non-refundable unless there was an error on our part.
- We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.
6. Defective or Damaged Items:
- If you receive a defective or damaged item, please contact us immediately with photos of the item and its packaging. We will arrange for a replacement or refund as appropriate.
7. Restocking Fees:
- Some items may be subject to a restocking fee, which will be communicated to you during the return process if applicable.
8. International Returns:
- International returns may be subject to additional shipping costs, taxes, and customs duties. Customers are responsible for these fees.
9. Cancellation Policy:
- If you wish to cancel an order before it has shipped, please contact us as soon as possible. Once an order has shipped, it cannot be canceled, but you may initiate a return following our return policy.
10. Contact Information:
- For any questions or concerns regarding our return policy or to initiate a return, please contact our customer service team at [customer service email or phone number].
Off Road Unlimited reserves the right to update or modify this return policy at any time. Please check our website or contact us for the most up-to-date information.
Thank you for choosing Off Road Unlimited. We appreciate your business and look forward to serving your off-road and automotive needs.
Off Road Unlimited 9848 De Soto Ave, Chatsworth, CA 91311 Website URL Phone Number: (818) 563-1208 Effective Date of Return Policy: 10/3/2023